# kaal:claim:3808859-022

**Claim.** Open source products are systematically weak on usability, documentation, support, and testing, because contributors are experts writing for experts and are more interested in the code than in explaining it to other users.

**Type.** failure  **Support.** argued

**Holds when.**

- less true of large projects such as Linux and Mozilla that added developer documentation

**Source quote.**

> The usability of open source products is often underdeveloped and support and testing are often less evolved and not as readily available in open source projects.

**From.** Wulf A. Kaal, *Decentralization – Why We Need Technology Infrastructure Upgrades* (2021), IV.4 Shortcomings, page 34

**Cite as.** Wulf A. Kaal, Decentralization – Why We Need Technology Infrastructure Upgrades (2021). SSRN: https://ssrn.com/abstract=3808859

**Verify.** sha256 of source PDF `304ad25d43b5ecea3158e3a2ca04e6e1e3bd2958e2134e2dcefbfedf3b6f3ab7` at https://raw.githubusercontent.com/wulfkaal/Academic-Papers/main/papers/pdf/Kaal%20-%202021%20-%20Decentralization%20%E2%80%93%20Why%20We%20Need%20Technology%20Infrastructure%20Upgrades.pdf

**Failure mode.** expert-facing usability and documentation gap  (family: adoption-and-usability-barrier)

**Topics.** open-source-and-code

**Keywords.** open-source, usability, documentation, testing

**Canonical form.** This markdown file is the canonical hashed representation of the claim. Its sha256 is the content hash used for attestation.